I purchased this air mattress/bed after reading all of the positive reviews and I'm glad that I did. All the positive points were accurate; inflated quickly, good quality,etc. And, despite the few negative reviews about it not holding air, I can only say that those people must have gotten a defective product because not only did mine hold air for at least a couple of months, I even had to let a little air out at one point.
Now...as for the warranty. The 2 year warranty is the primary reason that I'm writing this review so that potential purchasers will know that they are not lying.
After close to 3 months, though it had held air that entire time, all of a sudden it began losing air to the point that it became completely deflated within a few hours. Try as I might, I could not find a leak, so...I called them on the phone to let them know.
Not only were they gracious, they kept their word about the 2 year warranty and sent me a new mattress!
Over the years I've noticed that people will clamor to write a bad review if they are unhappy with a product or service, but if they're happy with the product they won't take the time to write about their positive experience. I'm of the philosophy that if something is good, it's only right and proper to acknowledge that, so I am.
Now...allow me to make a suggestion to the company/manufacturers...you need to make a version of this mattress WITH AN INFLATABLE HEADBOARD like some of the other air mattress companies do. Your product not having one is one of only 2 criticisms that I have about your product.
The first is that though you do indeed have the fastest built in pump to inflate the mattress, it's also the loudest. Where I live there are other people who have to get up very early to go to work and when my mattress started losing air in the middle of the night I was to afraid to inflate it as I was concerned that the loudness would wake everyone up.
My second criticism is the headboard issue. As much as I love your air mattress, I will never buy it again unless you add the inflatable headboard option to some of them.
Every night I had to pick my pillows up off the floor because they would fall off the edge despite the fact that I had the head of the bed against the wall.
I'm now using an air mattress that does have an inflatable head board as part of the bed and the difference is like night and day. I sleep more soundly and am a lot more comfortable because I'm not waking up a number of times each night to retrieve my pillows.
I buy air mattresses on a continual basis and if you guys would make one with the head board option I would buy it repeatedly for the rest of my life.
Thank you.
| Item Package Dimensions L x W x H | 15.98 x 13.5 x 5.16 inches |
|---|---|
| Package Weight | 5.5 Kilograms |
| Item Dimensions LxWxH | 75 x 13 x 39 inches |
| Brand Name | EnerPlex |
| Material | Polyvinyl Chloride (PVC) |
| Number of Items | 1 |
| Manufacturer | EnerPlex |
| Part Number | EnerPlex |
| Style | 13 Inch |
| Included Components | Pump |
| Size | Twin |
